Frequently Asked Questions (FAQs)


What is a chocolate cake?
What is a royal icing cake?
What is a fountain cake?
How many tiers do I need?
How many servings do you need?
What fillings can you have inside the cake?
Can we taste the cakes?
Are your cakes Eggless?
Are your cakes Halal?
Do your cakes have animal fats or alcohol?
Do your cakes contain nuts?
Can you make cakes for other dietary requirements?
Do you make Birthday cakes?
Can you custom make wedding cakes?
Can you copy other cake designs?
How soon do we need to book a wedding cake?
How much notice do you need? 
Can you make a cake at short notice?
Can we collect the wedding cake?
When will my wedding cake be made?
What is included in the price?
How does the pricing work?
How is the payment taken?
Do you provide the cake knife?
Do I need a cake stand?
When is the cake stand due back?
Why do I need to pay a stand deposit?
Do you collect cake stands?
What happens when we come for consultation?
How many people can come for Consultation?
Do you offer evening appointments?
Where are your showrooms?
What are your opening Hours?
What areas do you deliver?
Who delivers the cake?
What time is the cake delivered?
When is the cake set up?
Who cuts the cake?
What happens after I book online?
Can I make changes to my booking? 



What is a chocolate cake?      [back to top]

 
A chocolate cake is covered in Belgian chocolate which is available in white, milk or dark chocolate. You can choose a cigarillo style (tube effect) or smooth style Belgium chocolate. The cake on the inside can be any sponge, see our filling section to see the choice of sponges. Chocolate cakes are generally covered using fresh flowers and are available in a variety of colors.
 

What is a royal icing cake?       [back to top]

 
A traditional royal icing cake using marzipan and icing. The exterior of the cake is covered in a layer of Marzipan then a layer of traditional Royal Icing. The interior of the cake can be filled with any sponge. Royal icing cakes can be decorated in either Sugar flowers which are edible of fresh flowers.
 

What is a fountain cake?       [back to top]

 
A chocolate or royal icing cake with a water fountain as a feature. There is no extra charge for this style of cake, but there may be an additional deposit on the water fountain. Once returned after the wedding we will return your deposit.
 

How many tiers do I need?      [back to top]

 
The number of tiers you will need will depend on the number of guests you have at the wedding. We recommend you get a cake enough for 2/3 of your guest list. See our serving section for more details – [Cake Servings].
 
Wedding cakes with more tiers give you a grander display.  It is better to go for a wedding cake with more tiers. A 3 tier large and a 4 tier medium serves the same number of guests but a 4 tier will look more impressive on display then a 3 tier. Some of our cakes are available in up to 10 tiers. We can custom make cakes up to 20 tiers.
 

How many servings do you need?      [back to top]

 
At weddings generally not all guests have cake. Cake is generally served at the end of the evening with tea and coffee, by this time most of your guests are full with a 3-5 course meal. Also at the point of tea and coffee not all guests are seated, some guests are dancing, some have left etc.
 
We recommend you get a cake for at least two thirds of guests. So if you have 300 guests you get a cake enough for 200 guests. However this varies from wedding to wedding.  In some weddings clients tend to keep 1 tier so therefore you need to take this into account, Some weddings serve the wedding cake as desert, the portion size will need to be bigger. Please see our serving section for full analysis and sizes of portions - [Cake Servings].
  

What fillings can you have inside the cake      [back to top]

 
We have 12 different types of fillings you can choose from for the inside of the cake, Please see our filling section - [Cake Fillings].
  

Can we taste the cakes?       [back to top]

 
Clients are welcome to come to our showrooms to come and taste our cakes. We have showrooms in East, west and central London. You will need to make a appointment to come and taste the cakes, Please call our office for further details 020 8552 5063.
 
Cake tasting is charged at £20 for 4 different fillings, if you book your wedding cake with us, the £20 is refunded.
 
If you wish to taste the cakes you have to book a consultation at one of our branches, we do not have samples ready for collection or send samples in the post.

Are your cakes Eggless?       [back to top]

 
We make Eggless sponge and normal sponge. Please see our filling section for different types of sponges, Sponges with codes F1, F2, F3, F4, F5 & F8 can be made in Eggless.
 

Are your cakes Halal?       [back to top]

 

All of our cakes are halal, we do not use any animal fats, gelatin or alcohol in our cakes.
 

Do your cakes have animal fats or alcohol?       [back to top]

 
None of our cakes contain animal fats or alcohol.
 

Do your cakes contain nuts?       [back to top]

 

Our cakes are made in a factory where other products are made with nuts. So therefore all our cakes may contain traces of nuts. We make every effort to use different parts of the factory for nut produced cakes but cannot guarantee that there will be no traces of nuts.  
 

Can you make cakes for other dietary requirements?       [back to top]

 
Unfortunately we cannot make cakes for other dietary requirements.
 

Do you make Birthday cakes?       [back to top]

 
We specialize in wedding cakes and can make birthday cakes in the style of a wedding cake (as in 3-4 tier cakes) We do not make the standard birthday or fresh cream cakes.
 

Can you custom make wedding cakes?      [back to top]

 

We can custom make wedding cakes from our selection, so if you have seen cakes on our website and wish to make changes from one cake to another, we can to incorporate different features in one cake. Please Note all changes are subject to price changes .All of our cakes are priced with the amount of decoration on the cake, the more décor you add onto the cake the higher the price.
 

Can you copy other cake designs?      [back to top]

 
Generally we prefer NOT to copy other cake designs. There are enough pictures in our cake selection to choose from, in fact we have the biggest selection online then any other cake company within London. Please do not bring pictures from other cake companies. If you have seen a cake you like on a particular website go to that cake maker. Over the years we have seen a lot of clients who like the look of a £1500 cake and would bring the picture to us and request we make it for  £500. This is not always possible.
 
If you have seen a cake which is similar to one of our designs then it may be possible to make some designs. Please call our office for further details . Please note if you send us a picture of a cake design the price is dependent on the cake design, it will not be the same as the prices on our website.
 

How soon do we need to book a wedding cake?      [back to top]

 

As we deliver the cake on the day of the wedding the sooner you book it will ensure we can deliver the cake to the venue on the day. If your wedding is on Saturday or Sunday we advise you order your cake as soon as you have booked the venue. In summer months we are generally booked up quickly .We can make plenty of wedding cakes but are limited in terms of delivery.
 

How much notice do you need?      [back to top]

 

Booking time varies from client to client, some client’s book years before the wedding, some book months before, some weeks before, some days before and some even hours before the wedding.
 
We can make a wedding cake within 2 hours notice but we advise you place your booking at least 2 weeks before the wedding if you are collecting and 2 months prior to the wedding if you require delivery.  If your wedding is in summer months we require even more notice.
 
The Wedding cake is always made on the week of the wedding however if you want us to deliver your cake to the venue we advise you book as soon as possible.  Please note although we can make a wedding cake at very short notice sometimes it will not always be possible. It will all depend on how many wedding cakes we have to make on that particular week.
 

Can you make a cake at short notice?       [back to top]

 
We have in the past made a wedding cake within 2 hours notice. It is possible but the price will vary, if we have to make a cake at short notice we will have to pay our staff extra to stay behind or come in. Any additional costs will be added onto the price of the cake.
 
If you are in urgent need of a wedding cake please call our office and our staff will try their best to accommodate you.

Can we collect the wedding cake?      [back to top]


You are welcome to come and collect your wedding cake, however we advise you let us deliver the cake on the wedding. The price is the same if you collect the cake or have it delivered.

When will my wedding cake be made?      [back to top]


We make our wedding days 1-2 days before the wedding, So if the wedding is on Saturday we will start the cake on Thursday, finish it on Friday and deliver it on Saturday,
 
We do not make our wedding cakes weeks before the wedding, we ensure we deliver a freshly made wedding cake on the wedding day.

What is included in the price?      [back to top]


The price of the wedding cake will include the following
 
Wedding cake
Flowers (Fresh or icing)
Delivery (Within London or Middlesex)
Set up at the venue
Table decorations
Stand Hire
Bridal Knife
 
Our cakes are sold as a complete package, we charge you for the wedding cake and all the other services are provided free of charge, the delivery is free, the cake knife is free, the table decorations are free.

 

How does the pricing work?       [back to top]


The pricing of the cake is calculated with the amount of tiers and also the amount of decorations.

How is the payment taken?       [back to top]


If you book online the payment is taken straight away through PayPal or by debt/credit card. There may be an additional holding deposit required for the cake stand. Once you return the cake stand after the wedding the holding deposit will be returned. Our staff will inform you once they have processed your booking.
 
If you book at one of our showrooms or over the phone the payment will be taken as a deposit and then a balance payment. We require a deposit of £100 to confirm the booking and the balance 1 month before the wedding.
 
If you wish to make a payment plan we are happy to do so, you can spread payments over up to 4 payments but the balance must be clear 1 month before the wedding.

 

Do you provide the cake knife?       [back to top]


We provide an Engraved cake knife with all our bookings. The knife is a stainless steel bridal knife and will have your names and the date of the wedding engraved on it. This knife is provided free of charge.

Do I need a cake stand?       [back to top]


95% of our cakes come with cake stands, in most cakes they are not visible. If you choose to have a sponge cake nearly all of them require a metal stand to hold the structure up. The deposit varies from £100 - £250 depending on type of stand.

When is the cake stand due back?       [back to top]


We give up to 5 working days for the wedding cake stand to be returned, so if your wedding is on Saturday or Sunday we need the stand back before Friday.
 
We have weddings every week and need the cake stand back before the following weeks weddings, especially over the summer period, we do not have 100s of stands in stock, our cake stands are used on most weekends every year.

Why do I need to pay a stand deposit?       [back to top]


We take a deposit for our cake stand so that we get the cake stand back after the wedding. We leave our property at the wedding and to ensure we get the stand back we take a deposit. Also if the cake stand is damaged in any way we take a deposit so we can cover the cost of replacing any damaged stands.

Do you collect cake stands?       [back to top]


Generally we do not collect cake stands, we deliver the wedding cake at the venue 2-3 hours before the start time, we are unable to go back and collect the stands, hence we take a deposit and require the clients to return the cake stand to us after the wedding.
 
From Jan 2010 we will be offering a stand collecting service at some venues, but this is subject to time and staff availability, the charge for this service will be £45.

What happens when we come for consultation?       [back to top]


When clients come for consultation they are able to see some of our cake designs on display in our showrooms. All of our showrooms have around 40-50 wedding cakes on display.  Consultations take around 45 minutes.
 
Our consultants will take you through some of the designs we have, you can then choose the designs you prefer and look at them in closer detail , Our consultant will run you through the pricing and what is included in the price.
 
We will then give you around 2-3 different cake samples to try and then you can finalize your design and paperwork with the consultant. To confirm a booking we require a £100 deposit and the balance is due 1 month prior to the wedding.
 
We take all forms of payment which include, Cash, Cheque, Debt/credit card, bank transfer.

How many people can come for Consultation?       [back to top]


We have space for up to 4 people to come for consultation. In each showroom we have 2 x 2 seater sofas, hence we prefer up to 4 people. If you can squeeze 5 onto these sofas you are welcome to bring 5.
 
5 is the maximum.

Do you offer evening appointments?       [back to top]


In all showrooms we offer evening appointments. Most of our clients either come in the evening after work or on the weekend. All of our showrooms offer consultations by appointments. Please call our office to check time and date availability.

Where are your showrooms?       [back to top]


We have 3 showrooms across London East, west and central. You can see further details of all our showrooms by clicking here – [Our Showrooms].

 

What are your opening Hours?      [back to top]


At the present moment our central London showroom has the following opening Hours:
 
Monday               By appointment only
Tuesday              By appointment only
Wednesday        11am – 6pm
Thursday            12pm – 8pm
Friday                  12pm – 8pm
Saturday             By appointment only
Sunday                By appointment only
 
We prefer to give clients one to one time and hence prefer if clients make appointments, our central London showroom on Thursday and Friday is open till 8pm.
 
Our ilford showroom is by appointment only and generally we do appointments on Tuesday, Friday and Sunday.
 
Our Wembley showroom is also by appointment only and generally we do appointments on Monday, Thursday and Saturdays.

 

What areas do you deliver?      [back to top]


In summer months we only cover London and the Home Counties. In non peak periods autumn and winter we cover up to Manchester. Delivery within London is free of charge and all other areas it is £1.50 per mile from Head office.

Who delivers the cake?       [back to top]


On the day of your wedding one of our consultants will deliver the cake to the venue and set it up. All of our consultants are trained to the highest standards and they will ensure your wedding cakes looks perfect on the day.
 
We use refrigerated transportation to deliver your wedding cake on the day.

 

What time is the cake delivered?      [back to top]


 
The wedding cake is generally delivered a few hours before the guest arrival. So for example if your guests are due to arrive at 1pm for afternoon lunch we will deliver the wedding cake around 11am on the day of the wedding.

When is the cake set up?      [back to top]


The cake is set up when the cake is delivered. The cake is like a centre piece for the day, we prefer to set the cake up before your guests arrive so when they walk in they see a spectacular cake on display.

Most cakes are set up when we deliver but with the exception of a fresh cream wedding cake. We would deliver straight to the fridge at the venue and then you will need either the caterer, wedding planner or member of your family to display the cake on the stand around 30 minutes before the bride and groom are due to cut the cake.

Who cuts the cake?      [back to top]


The cake is cut up by your caterer or the chef at the venue. Most caterers know how to cut the cake in small portions. Most venues will have chefs who can cut the cake and distribute it amongst your guests.

What happens after I book online?       [back to top]


Once you book online you can create an account and track your order, once you have paid you will be able to log into your account and enter all the relevant information we need.
 
When you book online, we will process your paperwork and send you booking forms in the post, you will need to check all the details and see if they are correct, once you post the forms back to us your booking is complete. 
 
You may need to pay an additional stand deposit, we leave the cake stand at the wedding, we take a deposit for it and once you return the stand after the wedding we return your deposit.
 

Can I make changes to my booking?       [back to top]


Clients are welcome to make changes to their booking anytime up to 1 month before the wedding.


 


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